Our ‘complaints’ policy As a firm of Chartered Surveyors established since 1974, we provide to all our clients a range of specialist services associated with construction industry activities. If you should ever be dissatisfied with any act or omission in the performance of our duties on your behalf we need you to tell us about it as soon as possible. Your doing so will enable us to take remedial action. Your complaint will also alert us to some failure in our endeavour to provide the highest possible standard of service. You will prompt improvement in our service. Our procedure for responding to ‘complaints’ If you ever have any queries or concerns about any aspect of the services we perform on your behalf, please raise them in the first instance with the individual having day to day responsibility for that particular service. If your initial complaint delivered by word of mouth does not resolve the issue to your satisfaction within a reasonable time, or if you are further dissatisfied by any immediate response of that responsible individual, please raise the issue again, in writing (be registered post), with the individual. If your further dissatisfaction is directed against our performance, please refer matters in writing (be registered post) to one of the Directors. What will happen after your complaint is formally reported to us

Supply of Services Definitions “Business Day” Means a day other than a Saturday, Sunday or a public holiday.‘Contract’ – Means the contract between Batty France and the Client for the supply of Services in accordance with these Conditions‘Client’ – means the person, company or other entity who purchases the Services from Batty France‘Batty France’ – means Batty France Limited (Co No: 12395701] based at 1 Rosse Street, Shipley, BD18 3SX whose registered office is 25-29 Sandy Way Yeadon, Leeds, England, LS19 7EW ‘Quote’ – any quote for Services provided by Batty France Construction In these Conditions, the following rules apply : Basis of Contract These Conditions shall apply to each Contract made between the Client and Batty France.The Contract constitutes the entire agreement between the parties.  The Client acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Batty France which is not set out in the Contract. These Conditions apply to the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.Any Quote given by Batty France shall not constitute an offer, and the prices and other specifications identified on it will be current for the number of days specified on the face of the Quote. Services The Services are as described in the Quote. Batty France reserves the right to amend the services if required. Client’s obligations  The Client shall: Charges and payment The price for services shall be the price set out in the Quote (“the Price”). The Price shall be paid (in cleared funds) in accordance with the terms set out in the Quote or in the absence of any relevant terms in the Quote, monthly and within 14 days of the date of invoice. Time for payment shall be of the essence of the Contract. All amounts payable by the Client under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (‘VAT’).  Where any taxable supply for VAT purposes is made under the Contract by Batty France to the Client, the Client shall, on receipt of a valid VAT invoice from Batty France, pay to Batty France such additional amounts in respect of VAT as are chargeable on the supply of the Goods at the same time as payment is …

INTRODUCTION This privacy policy is for battyfrance.co.uk and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act)and the PECR (Privacy and Electronic Communications Regulations). This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions. THE DPA & GDPR MAY 2018 We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union. USE OF COOKIES This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device. What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit. WEBSITE VISITOR TRACKING This website uses tracking software to monitor its visitors to better understand how they use it. The software will …